Terms of service

Terms of Service

Welcome to Ohana Kids. By accessing or using our website, you agree to comply with the following Terms of Service. Please read them carefully before making a purchase.

1. General Conditions

By using our website, you confirm that you are at least 18 years old or have parental/guardian permission to shop with us.
We reserve the right to refuse service to anyone for any reason at any time.

You agree not to reproduce, duplicate, copy, sell, or exploit any portion of the website or products without our written permission.

2. Online Store Terms

By placing an order, you acknowledge that:

  • All personal information you provide is accurate and complete

  • You are the authorized user of the payment method used

  • You understand that product availability may vary

We may limit or cancel orders at our discretion (e.g., suspected fraud, repeated high-risk transactions).

3. Product Information

We make every effort to display accurate product descriptions, images, pricing, and colors.
However, we cannot guarantee that your device’s screen will accurately reflect all product details.

Product specifications, pricing, and availability may change without notice.

4. Pricing and Payment

Prices are listed in EUR (€) unless stated otherwise.

We reserve the right to modify prices at any time.
Payments are processed securely through trusted third-party providers such as Stripe, Apple Pay, Google Pay, and others made available at checkout.

If your payment is declined or flagged as high-risk, we may cancel your order.

5. Shipping and Delivery

By placing an order, you agree to our Shipping Policy.

Estimated delivery times are provided as guidelines and may vary due to factors beyond our control, including customs delays or carrier issues.

Ohana Kids is not responsible for:

  • Delays caused by shipping carriers

  • Incorrect or incomplete shipping addresses provided by the customer

  • Unclaimed packages returned to sender

6. Returns, Exchanges & Refunds

Returns are accepted in accordance with our Returns & Refund Policy.

To be eligible for a return:

  • Items must be unused and in original condition

  • The request must be made within 30 days of delivery

We reserve the right to deny refunds for items that do not meet our return requirements.

7. Order Cancellations

Orders may be cancelled within 2 hours of purchase.
After this, your order may already be processing or shipped.

If the order has shipped, it cannot be cancelled and must follow the standard return procedure.

8. Accuracy of Billing and Account Information

You agree to provide current, complete, and accurate billing and shipping information for all purchases.

We reserve the right to update, correct, or request verification of your information at any time.

9. Third-Party Services

We may use third-party providers for payment processing, analytics, marketing, and shipping.

These providers have their own privacy and data handling policies.
We are not responsible for their actions or content.

10. Prohibited Uses

You agree not to use the site or its content for:

  • Any unlawful purpose

  • Violating laws or regulations

  • Harassment or harmful actions

  • Uploading viruses or malicious code

  • Collecting personal information of others

  • Spamming, phishing, or scraping the website

Any violation may result in termination of service.

11. Limitation of Liability

Ohana Kids is not liable for:

  • Indirect, incidental, or consequential damages

  • Loss of profits, revenue, or data

  • Damages arising from incorrect product use

  • Issues caused by shipping carriers

Our maximum liability is limited to the amount paid for your order.

12. Personal Information

Your submission of personal data through the website is governed by our Privacy Policy.

13. Changes to the Terms

We reserve the right to update, modify, or replace any part of these Terms at any time.

Your continued use of the site constitutes acceptance of the updated Terms.

14. Contact Information

If you have questions regarding these Terms, please contact us:

Email: ohanakidsstore@gmail.com
Instagram: https://www.instagram.com/ohanakids.store
TikTok: https://www.tiktok.com/@storeohanakids