Shipping policy

Shipping Policy

Thank you for shopping at Ohana Kids!
We work hard to ensure your order arrives safely and as quickly as possible.
Please read the details below to understand how our shipping process works.

1. Order Processing Time

All orders are processed within 1–3 business days after payment is confirmed.

During peak seasons or holidays, processing may take an additional 1–2 business days.

Orders are not processed on weekends or public holidays.

2. Estimated Delivery Times

We offer international shipping with tracking.

Estimated delivery times:

  • Europe: 7–15 business days

  • United Kingdom: 7–15 business days

  • United States & Canada: 8–18 business days

  • Other countries: 10–25 business days

Delivery times may vary depending on:

  • Customs clearance

  • Carrier delays

  • Weather conditions

  • High shipping volume

These factors are outside our control.

3. Order Tracking

Once your order ships, you will receive:

  • A tracking number

  • A link to follow your package

Tracking updates may take 24–72 hours to appear.

If your tracking seems to “pause,” this is normal — it simply means the package is moving between logistics centers.

4. Incorrect or Incomplete Addresses

Please double-check your details before completing your order.

Ohana Kids is not responsible for:

  • Orders returned due to incorrect or incomplete addresses

  • Failed delivery attempts due to customer absence

  • Unclaimed packages

If an order is returned to our warehouse, additional shipping fees may apply for reshipment.

5. Lost or Delayed Packages

If your order is significantly delayed, please contact us.

If the package is confirmed lost, you may choose:

  • A free replacement, or

  • A full refund

We will handle the investigation with the carrier.

6. Customs Duties and Import Taxes

Some countries may charge:

  • Import taxes

  • VAT

  • Customs fees

These charges are:

  • Determined by your local customs authority

  • Not included in your order total

  • The customer’s responsibility

Unfortunately, we cannot predict or control these fees.

7. Split Shipments

To ensure faster delivery, items in your order may be shipped separately at no extra cost.

You will receive tracking information for each package.

8. Shipping Costs

Shipping rates are calculated at checkout based on your region.

We offer free shipping on qualifying orders as displayed on our website.

Shipping costs are non-refundable unless the issue is caused by us.

9. Delivery Issues

Please contact us if:

  • Your tracking hasn’t updated for an unusual amount of time

  • Your package shows as delivered but is missing

  • You believe the carrier made an error

We will assist you to the best of our ability.

10. Contact Us

If you have any questions about shipping, our team is here to help:

Email: ohanakidsstore@gmail.com
Instagram: https://www.instagram.com/ohanakids.store
TikTok: https://www.tiktok.com/@storeohanakids

We respond within 24–48 business hours.